Venus Concept Israel

Ira I

Horrible experience with UK branch of this company on several occasions. They don’t care about their clients once they sell. BE CAREFUL WITH YOUR CONTRACT, THEY TAKE CONTRACT SIGNED BY YOU BUT DONT SEND YOU THE CONTRACT SIGNED BY THEM, AND REFUSE TO ISSUE IT ON NUMEROUS REQUESTS. Managed Anisah is not helpful and never cares. They came to fix faulty screen of the machine and without my permission updated software which caused troubles with Aotomatic Temperature Control settings stopped responding. They told me it suppose to be like that with new update which is nonsense! Treatment time and intensity with new update was reduced twice and will give no results as before. I am taking this matter to court now and will deal through the court. Also machine stopped working at all and engineer had to replace the plate inside which is good was on Waranty otherwise I would have to pay from my pocket several thousands . And engineer told me you had machine for 3 years so it didn’t break for long time ! And I asked do they really break so often, he said every few years plate might break!! He told me see you in few years !!! Amazing quality machines ! What kind of quality machine is it if it breaks every few years ??? But the most shocking for me was to see what the machine has inside ... NOTHING!!! This whole huge machine is all hollow inside and has tiny plate and few wires :))) I was speechless to see that.

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