Herzliya, Israel
Sokolov St 32
N/A
+972 587076611
Recommended. Great customer service. Responsible
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I booked and paid directly for 2 tours in full. We are seniors and my wife and I were to travel. Unfortunately due to covid, our ship sailing and planned trip stop in Israel was cancelled. We immediately advised Compass travel and cancelled by email back in March 2020 (It's now Nov 30). We never heard back from Compass. I have since contacted them through their customer service window on their website, still with no response. We are 2 Canadians seeking some kind of credit, or at least a response from the company. Without any response from the Compass, even our travel insurer rejects the claim of USD 780. Very poor showing and the only lack of response and satisfaction from the 30 companies we had to deal with on this trip cancellation.
Great 7 days tour package with Compass Company. We spend 7 days in Israel, having the best time of our life. Starting from moment we made the reservation online, the pickup in airport, hotels, tours, guides and WhatsApp assistance before, during and after the tour just unbelievably perfect. If you want to travel to Israel, we recommend you contact Compass experts. Special thanks to Ruben, Benjamin and all our guides and drivers. Recommended 100% - for sure they are the best.
Excellent Service. Very professional.
Best group tours ever. Last we book 4 tours with Compass company. Masada Dead Sea / Jerusalem Bethlehem / Nazareth / Western Coast. All pickups on time. Small groups. Guides very professional and super friendly. Excellent service. Very fast assistance on WhatsApp. Special thanks to Ruben for making our trip in Israel unforgettable Recommended.
Did a 5 day Israel tour with this company. We printed out our itinerary, thankfully, so we could go over all of the details every day. The first day everything was perfect. The hotel was very busy in the morning, but the guide came straight over to us with his list for our names. The second day the hotel was dead, the big group from the day before had left. We sat in the hotel for the full 45 minute time frame they give you for them to pick you up and actually asked 1 woman from the same company if we were on her list, and she told us she was only looking for Spanish speaking people, we are on an English speaking tour. We even went to the front desk of the hotel to make sure she didn't see anybody asking for us. After an hour of waiting we called, and they tried to convince us they sent 3 different people in looking for us. Apparently, the guide never came in, just called the front desk asking for us, and the front desk lady couldn't be bothered. Not that it was her job. So they just left us because they didn't feel like coming in to find us, like it said on our itinerary, and like the guide did perfectly the day before. After a whole lot of arguing... Because now I'm imagining us not having anything to do all day, they sent us in a cab to meet up with the group. The guide that day told us he was not the 1 picking us up, a bus was supposed to take us from our hotel to meet them at their bus. (Which is how it worked the next/last day.) After the tour was over, we stopped in the middle of nowhere and switched to another bus, I imagine the 1 that was supposed to pick us up. They couldn't be bothered to drop us off at our hotel, so they stopped on the side of a busy Street and gave us directions on how to walk the rest of the way to our hotel. The last day things were perfect again, but that second day was very stressful. I'd try a different company. They were not apologetic, and were trying everything in their power to blame us.
Excellent tour provided. Easy to book the tours online. Superb customer service on WhatsApp. Small groups. Guides are amazing. We booked 5 tours with Compass. Jerusalem, Bethlehem Jericho, Masada Dead Sea, Akko Haifa Caesarea, Nazareth Jordan River. Guides on each tour are the best, professionals. We definitely will recommend Compass tours to all our friends and family members for the next trip to Israel.
Warning: Do NOT book a tour with this company. I joined a group tour on a cruise. The cruise line changed our itinerary and Compass Travel was unable to accommodate the requested new tour date. They then told me they would refund 25% of the money we prepaid for the tour. It has been 6 weeks and the promised refund has not been received. I have sent repeated emails to the company and get no response. I have taken group tours through numerous companies; this is the first negative review I have written.
Deli
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