Kefar Sava, Israel
Atir Yeda St 9
N/A
+972 97639333
Wheelchair-accessible entrance
My ASUS laptop was repaired in 1 day (motherboard replacement), this service is really impressive.
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A friend gave his laptop for repair. Was treated very childishly, small mindedly and without any care for customer service. At his frequent request to talk to a manager, they hung up on him.
4 weeks, no one is returning my phone calls, emails, contact forms, nothing. Why they were chosen to service Dell users god knows. Shameful!
A brand new computer with problems from the very beginning, only to find that this repair service is so uncommitted to providing an efficient, customer-orientated service. Rude telephonic attitude to start with. Then the computer was returned with the exact problem it went in for with the claim that the fan system had been changed. Then a promise, on returning, that it would get priority but still took a week, but with Dell's intervention, a promise to deliver it by courier - but not necessarily quickly. If I ever get another computer it will be whatever isn't serviced by this apathetic, uncaring company.
Absolutely Horrific Service. They take forever to look over broken computers, make you pay for the full service of repairs before even ordering the replacement parts, then take forever to repair the computer. I have been on the phone with them trying to figure out when my computer will be fixed and they keep transferring me around to random people, and they keep hanging up on me. I repeat... Stay Away.
YaelSoft are the representatives for Dell in Israel. You would expect a good service from Dell's representatives, but unfortunately the opposite is true. I've been trying for over two weeks to get an extension for my warranty. Although they say they will get back to you within three business days, I didn't hear from them. When I called after a week, no one has even looked at the request. I'm trying every day to reach them to get an answer, but after at least five phone calls, the person who is supposed to answer is still 'unreachable'. A few months ago I brought them my laptop for repair because the screen wasn't working (total black). They called me after a week to come get the computer because it was repaired, but when I arrived there and tried to turn on the computer, it didn't even turn on! They had to take the computer back into repair.
Worked with one of their companies and was not pleased with the service
Hi All, Yael treated me with great respect and kindness They are very proffesional and I would recommend them to anyone You are in good hands with them Aharon
Deli
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