Tel Aviv-Yafo, Israel
Nahal Ayalon St 17
N/A
+972779292222
Great service, user-friendly schedule system. Fast delivery
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Two days in a row The delivery didn’t get on time! First they sent a message saying they will deliver it between 9:00 to 13:00 When I sent them a message asking what’s going on they replied: “It will arrive at 17:00, wait at the address ” The delivery arrived at 18:00 And I needed to go and pick it up from the street. Today I was supposed to get another delivery between 09:00 to 13:00 Sent them a message, they replied “ later on today”
Quick and efficient.Delivery guy was very personable.
At least twice the the delivery did not arrive. Every time with a different excuse and no one even apologizing.
The delivery guy was very kind and nice but on the other hand the company itself gives the worst service. I tried to call the customer service department for help because I did not receive a tracking number nor a person to contact for help, the customer services asked me to write in whatsapp which the response time there is almost 2 hours for each reply and the reply itself is yes or no ... the delivery was supposed to arrive between the hours 13:00-17:00 but it was delayed and I received and sms that asked me to wait for another 2 hours, I wasted 6 hours waiting for the delivery and yet I'm still waiting for a response on whatsapp from the service department.
Very good service. Both persons I have met were very pleasant and professional.
The delivery time was coordinated to 10am - 2pm. The delivery guy never showed up, nor called to say he is late. I tryed calling Zig zag's office to ask about my delivery and they never picked up the phone, I was waiting for nearly 10 minutes before I hang up. I called the customer service of the company that sent my item at 4:30pm, they made some calls, then half an hour later (at 5pm) the delivery guy calls and ask me to meet him downstairs instead of using the elevator and meet me at my house as he was suppose to. Very bad service, never going to use their services again!
Simply happy with the service!
Deli
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