Jerusalem, Israel
King David St 19 Street
N/A
+972 26231351
The franchise of Thrifty in Israel (Kesher-Rent a Car) provides an awful service. The car we were given doesn’t match with the one we booked since the trunk was much smaller. The staff is very rude and you need to argue with them to claim for the service you have paid for. We were late dropping off the car because the car run out of battery and they wanted to charge us an additional day.
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Now called Europcar as mentioned - if you book the car for pick-up take into account that it will take them forever. You get your car 1,5 hours later then booked. One star more because the employees are at least nice for Israeli standards
Staff isn't out-of-the-way friendly, but they're courteous and super efficient! Glad we got our car here. It was fast in-and-out, and very inexpensive.
This company changed its name to EuropCar. Terrible terrible service!!!! No one answers the phone and the when I stood in the office I saw the phone kept ringing... No one cared, totally ignoring it. People who work there were all talking to each other, totally ignoring the customers and the phone. When I finally was able to return the car, the people in the garage were straight up mean, treating the clients like dirt! STAY AWAY!!!
They gave us a car in horrible condition. NEVER answer their phones. Definitely do not recommended.
Horrible experience!! Car was intermediate level car, but the car was terrible. The transmission (its an automatic) was so bad you could literally count a full 3 seconds in between gear shifts. The brakes were terrible and it took a scary amount of time to come to a stop. They could care less about all this and did not offer any other options. To top it off, when returning the car, they pointed to scratch that was clearly there before we picked up the car and made up a whole accident report claiming it was us that did the damage. I would not sign the report but they proceeded with it anyways and said its my problem to work out with my credit card company. A horrible car topped off with even worse service, what more can you ask for?
Very bad service you can make a reservation for one grade the give you lower I got a few times extra charges for no reason there cars are old and bad and you can never trust them thay don't take care of there costumers at all
Deli
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