Tel Aviv-Yafo, Israel
HaMasger St 9
N/A
+972 39299999
Great pricing and great service always, even during such trying times. An overabundance of Opel Corsa yes... But hey rentals amirite?
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We started in the branch in Eilat and we were planning to return to the branch in Afula. We couldn't speak with anyone in Afula ever (multiple tries, morning, day, night) to see if they were open or closed on/after Sukhot when we called before Shabbat previously so we opted not to return the car as there was obviously no one. When we arrived at Tel Aviv, we tried the explain the situation having kept the car 2 extra days (Shabbat and Sukhot) and the lady at the counter was very helpful. She tried to call the Afula branch at least 5 times letting ring for a total of what seemed like 30 minutes (I was able to eat my lunch). When she tried to help us she went to her manager (Almog Vaturi) who yelled in his office, didn't move his chair in his closed lid office and told her to get back to us with an answer. I never saw his face, I only heard his yelling. His answer was not only that we get penalised for the other branch not being open but he removed our \internet rebate\ from the whole reservation. All in all the starting price was OK, hence not 1 star review but the mismanagement (Almog Vaturi) and the staff issues (Afula not answering the phone ever) left me with a terrible aftertaste.
Junk, please be aware of bad business practices, prices on the online reservation will not be honored upon arrival.
The car was not ready. Wait period more than 1 hour and counting. No alternative vehicle was offered. Will not recommend to anyone. Will post this on my facebook account as well. The good things are that the airconditioner in the building is working (wow indeed), the place is clean, toilets are functional and people are welcoming. But the main thing - car - is not.
Worse service ever, old cars in bad condition
They have charged us for 4 days instead of 2. When we reported the issue, they told that they would check it and get back to us. Which never happened. I have called them after a few hours, they confirmed that it was a mistake and promised to issue a refund. They did not tell when we should expect our money back and what is the exact refund amount. They did not call to follow up. 3 weeks have passed! No money, no proper respond on how much and when. Over the phone they said it would take 14 days, after 14 days they told us 21 business days. In email they told me that they have issued the refund and I need to check with my bank. I suggest to stay away from them as far as possible! Terrible service!
There was no indication in the terms and conditions that a compulsory insurance had to be taken. Which cost over 100. They where unable to explain the reason it was compulsory as we already had travel insurance. They where unable to give us a reasonable reason for the extra. Due to the very unexpected cost we did not take the additional insurance which we wanted to take incase the vehicle was damaged. Thank goodness there was no accident. The vehicle that was supplied had a rearview camera and sensors which did not work when reversing, which is not acceptable while driving in a foreign country. The vehicle was full of stains inside on the seats and the outside had multiple dents and scratches. Clearly instead of repairing the vehicle the company is just claiming the money. Don't trust anything they tell you. Also when we returned the vehicle we asked to pay in Shekkles and they added an additional cost after I asked if the cost would be market related. I then confronted the teller who didn't have an answer as to the additional 50 NIS which is unacceptable. The only reason I found this out was doing the conversation myself. They are a company just wanting to screw their clients. I will never use them again.
Took two hours plus to pick up a car that I had already reserved and paid for, staff had attitude, waited in one queue for an hour to be finally told they didn’t speak English and I had to get in a different queue, but there is no system nor organisation whatsoever. Everyone waiting was stressed and upset but the staff don’t seem to care and just take their sweet time, no urgency, no efficiency.. oh yeah and 12 months after the rental they decided to charge my credit card twice an extra 25 dollars even though I haven’t even stepped foot back in Israel. worst car rental experience of my life. Avoid this company like the plague. Thieves! Only get one star because I can’t give them zero!
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